Shipping & Returns

1. Shipping & Logistics Framework

We structure our logistics pipelines to coordinate an efficient, reliable delivery experience across our premium bath and home essentials, which include eco-friendly toothbrushes, ergonomic bath brushes, elegant soap dispensers, and quick-dry absorbent mats. All orders are packed utilizing protective, minimalist structural wrapping to ensure unit integrity during transit.

Fulfillment Timelines & Order Cutoff

• Order Processing Window: Eligible standard orders are processed and dispatched within 1 to 2 business days (excluding weekends and United States federal holidays).
• Daily Order Cutoff Time: Our daily order processing queue closes strictly at 5:00 PM (EST), Monday through Friday. Orders validated after this cutoff threshold will transition systematically into the subsequent business day’s processing lifecycle.
• Tracking Issuance: Once your package transitions to our designated carrier networks, a tracked shipping confirmation link is systematically issued via your registered email channel.

Shipping Options, Transit Times & Fees

To support our consumers, qxliving offers universal free standard shipping with no minimum purchase required across our entire United States service area.

• Customs & Import Duties Policy: Because our administrative operations are managed globally by our parent company 广州市齐迅贸易有限公司 (Guangzhou Qixun Trading Co., Ltd.), all products are cleared through customs on behalf of the customer. Any customs duties, import taxes, or local clearance fees are 100% borne and paid by qxliving. Customers will face no hidden fees or additional COD (Cash on Delivery) charges upon arrival.

Geographical Boundaries & Delivery Restrictions

We maintain a strict geographical focus to support fulfillment tracking integrity. Shipping services are exclusive to valid physical delivery addresses located within the contiguous United States (the lower 48 states). We do not coordinate, support, or authorize delivery to Alaska, Hawaii, P.O. Boxes, APO/FPO military bases, or international jurisdictions outside the lower 48 states at this time.

Final Delivery Validation Notice

Pursuant to domestic merchant compliance frameworks, final transactional delivery validation remains anchored exclusively to official carrier data logs provided by our designated domestic logistics networks. Carrier-logged delivery verification constitutes contractual fulfillment of our service obligations.

2. 30-Day Return & Refund Protocols

We focus on maintaining standardized product specifications, modern aesthetics, and everyday utility across our bath and home essentials. If your purchase does not align with your daily personal care expectations, we offer a comprehensive 30-day return window starting from the documented date of carrier package delivery.

Return Process: Step-by-Step Actions Required

To successfully return an item and claim a full refund, consumers must complete the following structured actions:

1. Initiate the Claim: Contact our Compliance Desk via email at [email protected] within 30 days of documented delivery. Provide your order number and images of the item you wish to return.
2. Receive Your Prepaid Shipping Label: Once approved, our support desk will issue a formal Return Merchandise Authorization (RMA) token along with a prepaid domestic shipping label.
3. Package the Item: Place the item securely in its unutilized condition, maintaining the original product packaging structures, components, and product identifiers.
4. Dispatch the Freight: Affix the prepaid label to the package and drop it off at the designated carrier location. Please note: We do not accept unauthorized return freight sent directly to our administrative office or warehouse without an issued RMA token.

Return Shipping Fees & Handling Fees

• Return Shipping Cost: Free ($0.00). qxliving fully covers the return shipping cost by providing a prepaid label. Customers do not need to pay out-of-pocket for return postage.
• Restocking & Processing Fees: Zero ($0.00). We enforce a strict zero restocking fee policy on all authorized returned items that satisfy basic structural validation criteria.

Financial Timelines & Refund Processing

Approved refunds are executed systematically under standard financial processing timelines. Approved refund balances will be issued to the original method of payment within a standard processing window of 5 to 7 business days for your financial institution to post the transaction to your account statements. We do not authorize alternative refund routing destinations to manage and mitigate financial processing risks.

3. Contact Identity & Correspondence

Our brand ownership, compliance frameworks, and merchant coordination are managed globally by our central team. For product materials, batch parameters, or to initiate a formal RMA request, please contact our Compliance Desk:

• Brand Entity: qxliving
• Parent Operating Company: 广州市齐迅贸易有限公司 (Guangzhou Qixun Trading Co., Ltd.)
• Email Gateway Support: [email protected]

US Warehousing & Logistics Hub:

qxliving Logistics Desk Attn: John Smith 200 Continental Drive, Suite 401, Newark, DE 19713, United States